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These terms set out how we work together when you use GFX Computers for IT support. We have kept them clear and fair. Booking a job with us means you are happy with the terms below.
Our services
We provide IT support for home users and small businesses, on-site across Aberdeen and roughly 15 miles beyond, and remotely across the UK. We will always do our best to resolve your issue, but the nature of IT means we cannot guarantee that every problem can be fixed.
Pricing and travel
On-site support is charged at £50 per hour, with a minimum charge of one hour and then by the hour after that. A travel fee applies to each on-site visit and depends on your distance from us, starting from £10; you can get an instant estimate for your postcode using the travel fee estimator on our pricing and service area pages. Remote support is charged at £40 per hour with no travel fee. Wherever we can, we will give you an estimate of the likely time and cost before starting work, and if a job takes longer than expected we will keep you informed rather than let costs run on without your say-so.
Appointments and cancellations
We offer appointments including evenings and weekends and will confirm a time with you in advance. If you need to cancel or rearrange, please let us know as early as you reasonably can so we can offer the slot to someone else.
Payment
Payment is due once the work is completed, unless agreed otherwise. We accept bank transfer, card payment in person, an online payment link sent to you by email, or cash. Business clients can be invoiced. For larger pieces of work we may agree a deposit or staged payments in advance.
Reviews and feedback
If you choose to leave a public review about us on a third-party website such as Google or Yell, we may reproduce all or part of that review, along with the name or username you posted it under, on our own website and marketing to help others learn about our service. If you would prefer we did not feature your review, just let us know and we will remove it from our own material.
Your data and backups
We take care when working on your devices, but you remain responsible for keeping backups of your important files. We strongly recommend backing up before any work where data could be affected, and we are happy to help you set this up. We cannot accept liability for loss of data that was not backed up.
Hardware, parts and third parties
Where we supply parts or hardware, any manufacturer warranty on those items applies. We are not responsible for faults in third-party equipment, software or services beyond our reasonable control, though we will always help you deal with them where we can.
Our liability
We carry out our work with reasonable care and skill. Our liability for any single job is limited to the amount you paid us for that job. Nothing in these terms limits liability where the law does not allow it to be limited.
Getting in touch
If you are ever unhappy with anything, please tell us. We would much rather hear about it and put it right. Most things are easily sorted with a quick conversation.
Questions about this page? Call us on 07503 668009, message us on WhatsApp, or email [email protected].