Terms & Conditions – GFX Computers

Last updated: 07/12/2025

Welcome to GFX Computers. By using this website or contacting us for IT support services, you agree to the Terms & Conditions outlined below. These terms apply to www.gfxcomputers.co.uk.

1. About Us

GFX Computers (“we”, “our”, “us”) provides IT support and technical services to home users and small businesses across Aberdeen.

Contact details:
Email: [email protected]
Website: www.gfxcomputers.co.uk

2. Services We Provide

We offer a range of IT services, including but not limited to:

• Remote IT support
• PC and laptop diagnostics
• Software and system troubleshooting
• Wi-Fi and network support
• Data backup guidance
• General IT consultancy

Additional services may be added or updated from time to time.

3. No Online Purchases

Our website does not process payments. No purchases can be made online.

4. Payments

All payments for services are handled offline. We accept:

• Cash
• Card payments
• Bank transfer

Pricing is listed on the website where applicable and will always be confirmed with you before work begins.

5. User Responsibilities

By contacting us or requesting support, you agree that:

• You will provide accurate information about your issue.
• You have permission to request support for the device(s) involved.
• You will ensure that your data is backed up before any work begins.
• You understand that granting remote access is at your discretion and can be revoked at any time.

We are not responsible for the consequences of missing or unbacked-up data.

6. Limitation of Liability

While we take reasonable care when providing support, you acknowledge that:

• We cannot guarantee that every issue will be resolved.
• We are not liable for any data loss, software corruption, or hardware failure that occurs during or after our work.
• We are not responsible for indirect or consequential losses, including loss of income or business interruption.

Our total liability for any service is limited to the amount paid for that service.

7. Cancellations

You may cancel a booking at any point before work begins. Once a remote or in-person session has started, charges may apply based on the time spent.

If we need to cancel or reschedule, we will notify you as soon as possible.

8. Remote Support Disclaimer

When receiving remote support, you agree that:

• You will monitor the session.
• You may end the session at any time.
• Access will only be used to resolve your issue.

Although remote tools are secure, no system is entirely risk-free. By requesting remote access, you acknowledge and accept these risks.

9. Third-Party Software & Services

Solutions may involve third-party tools such as antivirus, backup utilities, or diagnostic software. We are not responsible for:

• The performance or security of third-party tools
• Licensing requirements or renewals
• Issues caused by software or systems outside our control

10. Website Content

All text, images, design, and branding on this website are the property of GFX Computers unless otherwise stated. You may not copy or reproduce any part of the website without written permission.

11. Cookies & Privacy

Our Privacy Policy explains what data we collect and how it is used.

Read the full policy here: www.gfxcomputers.co.uk/privacy-policy

12. Changes to These Terms

We may update these Terms & Conditions periodically. The latest version will always be available on this page. Continued use of our website or services indicates acceptance of any updated terms.

13. Contact Us

If you have questions about these Terms & Conditions, you can contact:

GFX Computers
Email: [email protected]
Website: www.gfxcomputers.co.uk