Questions, answered

On-site support is £50 per hour, charged for a minimum of one hour and then by the hour after that. A travel fee applies to each on-site visit depending on distance, starting from £10. Remote support is £40 per hour UK-wide with no travel fee. Wherever we can, we give you an estimate of the likely time and cost before we start.

Yes. We charge for a minimum of one hour and then by the hour after that. Where we can, we will estimate the likely time up front, based on what you tell us about the problem, so you have a good idea of the total cost before we begin.

The travel fee covers coming out to you and depends on how far you are from us, from £10 for the closest areas up to £50 at the edge of our patch. It applies to each on-site visit. You can get an instant estimate by entering your postcode into the travel fee estimator on our pricing and service area pages.

You can pay by bank transfer, card payment in person, an online payment link we email to you, or cash. Business clients can be invoiced. We always talk through the cost before starting.

If we genuinely cannot solve something we will tell you honestly, only charge for the time spent, and point you toward the best next step.

Yes. We cover Aberdeen and the surrounding towns and villages, so we come to your home or business. No need to unplug your computer and carry it to a shop.

Aberdeen City and the surrounding towns and villages, including Bridge of Don, Dyce, Westhill, Cults, Peterculter, Kingswells, Bucksburn, Milltimber, Garthdee, Cove Bay, Portlethen, Stonehaven, Ellon, Banchory, Inverurie, Kintore, Newmachar, Balmedie and Blackburn. Remote support is available across the UK.

Call or WhatsApp us on 07503 668009, book online through our booking page, or send a message using the contact form and we will get back to you the same day. We will confirm a time that suits you, including evenings and weekends.

Yes. Tech problems do not keep office hours, so we offer flexible times that fit around work and family, including evenings and weekends.

It depends on the day, but we often manage same-week and sometimes same-day visits. For urgent software issues we can usually start remotely straight away.

Often a tune-up and a solid state drive make an old computer feel years younger for far less than a new one. We give you an honest view on whether it is worth it.

Yes. We remove viruses, malware and dodgy pop-ups, check nothing has been left behind, and set up sensible protection so it is less likely to happen again.

Yes, Wi-Fi dead spots and drop-outs are one of our most common jobs. We test the signal room by room and set up better placement or a mesh system so it reaches the whole home.

Yes. We set up new computers properly, including updates, email, your printer and moving files across from your old device, with a friendly walkthrough so you are comfortable using it.

Yes. Printers are a regular call-out. We connect them to your Wi-Fi and devices, sort driver and connection problems, and make sure they print reliably.

Often, yes. If a drive is failing or files have been deleted we can attempt recovery, and the sooner you stop using the device the better the chances. We will always be honest about what is realistic.

Absolutely, it is a big part of what we do. We are patient, we never talk down to you, and we explain everything in plain English so you feel more confident.

We send a simple one-time link, you give permission, and we can see your screen to help. You stay in control and can end the session any time. We never ask for bank details or passwords.

Yes. Do not pay anything more and do not let anyone stay connected to your computer. Turn it off and call us. We will check the machine, remove any remote access and help secure your accounts.

We primarily support Windows PCs and laptops, which is what most of our customers use. We do not officially support Apple Macs, but we are happy to attempt to help where we can, and we can also assist with everyday problems on iPads, iPhones and Android phones and tablets.

Yes. We support small businesses and home offices with networks, business email, printers, backups and keeping devices secure, on-site or remotely.