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Tech help, in plain English

Honest, jargon-free tips for sorting common tech problems yourself, staying safe online, and getting the best from your devices. And when you would rather not, you know where we are.

GFX Computers engineer confirming a Wi-Fi speed test beside a broadband router in an Aberdeen home
Featured · Home IT
Why is my Wi-Fi so slow? Seven things to try before you call anyone
Buffering, drop-outs and a spinning wheel of doom. Most slow Wi-Fi has a simple cause, and a few of these quick checks will often sort it in minutes.
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Confused woman looking at a suspicious email on her laptop
Cyber Safety
How to spot a scam email or phone call
The warning signs that a message or caller is not who they say they are, and exactly what to do about it.
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Technician upgrading a slow laptop with an SSD in Aberdeen
Home IT
My computer is running slow: what actually helps
Forget the miracle cleaner apps. Here is what genuinely speeds up a tired laptop or PC.
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Engineer troubleshooting a home printer in Aberdeen
Home IT
Printer will not connect to Wi-Fi? Here is what to check
A calm, step-by-step run through the usual reasons a printer drops off the network.
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Engineer helping a customer set up a new laptop at home in Aberdeen
Home IT
Setting up a new laptop: a stress-free checklist
Everything worth doing when you get a new laptop, so it is safe, tidy and ready to enjoy.
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Keyboard keys spelling the word password on a red background
Cyber Safety
Strong passwords made simple, without losing your mind
An easy approach to passwords that keeps you far safer without a headache.
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Laptop screen showing a you have been hacked warning
Cyber Safety
What to do if you think you have been hacked
A clear, calm set of steps to take back control if something feels wrong.
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Engineer installing a mesh Wi-Fi node in a hallway in an Aberdeen home
Home IT
Getting Wi-Fi to reach every room in your house
Why some rooms are a dead zone, and the fixes that really work in older homes.
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Engineer helping an older customer back up family photos from a laptop
Home IT
Backing up your photos so you never lose them
A simple, reliable way to make sure a lost phone never means lost memories.
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IT engineer during a small business cyber security check in an Aberdeen office
Business IT
Cyber security basics every small business should have
The handful of sensible steps that protect a small firm from most common attacks.
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Engineer setting up business email on laptop and phones in an Aberdeen office
Business IT
Setting up email for a small business the right way
Why a professional address matters and how to get it working on every device.
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Employee on a video call while working from home
Business IT
A reliable remote working setup for small teams
The kit and setup that keep a small team productive and secure away from the office.
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IT support specialist helping a staff member at her computer
Business IT
Does my small business really need IT support?
An honest look at when it pays to have a local IT contact, and when it does not.
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GFX Computers engineer providing friendly local IT support in Aberdeen
Local
How to find reliable IT support in Aberdeen
What to look for in a local IT engineer, and the questions worth asking first.
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Patient engineer helping an older gentleman with his laptop in Aberdeen
Local
Patient IT help for older people in Aberdeen
How the right kind of support makes technology far less daunting later in life.
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