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Simple, honest pricing

No confusing packages and no surprise charges. You always know the rate before we start, and we give you a realistic idea of how long a job is likely to take.

Most popular
On-site visit
£50/ hour

We come to your home or business right across Aberdeen and the surrounding areas. Plus a small travel fee from £10 depending on distance.

✓ Home visits across Aberdeen and surrounding areas
✓ One-hour minimum, then charged by the hour
✓ Travel fee from £10 — estimate yours on the map
✓ Evening and weekend slots available
✓ Honest estimate of time before we start
Book a visit
Remote support
£40/ hour

Fast, secure help over the internet with no travel fee at all. Available right across the UK, often the same day.

✓ No travel fee, UK-wide
✓ Great for software, email and updates
✓ Often same-day, sometimes within the hour
✓ You stay in control the whole session
✓ Our most affordable option
About remote support

How the travel fee works

The travel fee simply covers getting to you, and reflects the distance from Aberdeen. It ranges from £10 for the areas closest to the city out to £50 at the very edge, as shown on the map. We confirm the exact figure when you book, so there are never any surprises on the day.

£10 Bucksburn, Stoneywood & Dyce
£20 Cults, Bridge of Don & Kingswells
£30 Westhill, Garthdee, Milltimber & Blackburn
£40 Cove Bay, Peterculter, Portlethen, Kintore & Balmedie
£50 Ellon, Banchory & Inverurie
Travel zones £10 · ≤2mi £20 · ≤4mi £30 · ≤6mi £40 · ≤10mi £50 · ≤15mi 15mi+ · Get in touch
Estimate your travel fee

Enter your postcode for an instant estimate. On-site is £50/hr plus a small travel fee based on distance.

What you can expect to pay

New laptop or PC setup
Updates, email, printer and a walkthrough — in person
~£50 to £80
Printer troubleshooting & setup
Connection, drivers and a test print — about 1 hour, in person
~£50
Laptop software glitches or issues
Crashes, freezes, slow-downs and error messages — about 1 hour, in person
~£50
Mobile & smartphone support
Email, apps, backups and settings — about 1 hour, in person
~£50
Wi-Fi drop-outs and dead spots
Diagnosis and setup, mesh hardware extra if needed — in person
~£50 to £90
Virus or scam clean-up
Full check, removal and securing your accounts — in person
~£50 to £100
Email setup or problems
Getting email working across your devices — about 1 hour
~£50
Broadband router setup
New router connected and configured — about 1 hour, in person
~£50
Quick remote email fix
Handled online, no visit needed
~£40

These are typical guides only. Every job is different, so we always confirm a likely cost with you before we begin.

Pricing questions

Is there a minimum charge?
Yes. We charge for a minimum of one hour, then by the hour after that. Where we can, we will give you a sense of the likely time before we start so there are no surprises.
How do you estimate how long a job will take?
Based on what you tell us about the problem, we will try to estimate how long it is likely to take. That helps you gauge how many hours of work are involved, and therefore the estimated total cost, before we begin.
Do you charge for travel?
On-site visits include a travel fee that applies each time we come out to you. You can get an instant estimate for your postcode using the travel fee estimator above, and we confirm the exact amount when you book.
How do I pay?
You can pay by bank transfer, card payment in person, an online payment link we email to you, or cash. For businesses we can also invoice. We always talk through the cost before starting.
What if it cannot be fixed?
If we genuinely cannot solve something, we will tell you honestly and only charge for the time spent, plus point you toward the best next step.