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Home › Services › Remote IT Support

Fast, friendly help without the wait for a visit

Lots of problems can be sorted there and then, over a secure connection, without anyone coming to your door. Remote support is quick, convenient and available UK-wide at £40 an hour.

Book an Engineer Call 07503 668009
A GFX Computers technician providing remote IT support by video call to a customer at home
Sound familiar?

Perfect for jobs like these

✓ Software that will not update or keeps crashing
✓ Email set up or fixed across your devices
✓ Printer or settings tweaks that do not need hands-on work
✓ A slow computer given a tidy-up
✓ Walking you through something step by step
✓ A quick second opinion before you buy or click
What we'll do

Simple, secure and on your terms

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You stay in control
You grant access for one session and can end it any time. We explain every step as we go.
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No permanent software
We use a simple one-time link, nothing left running on your machine afterwards.
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Quick to start
Often we can jump on within the same day, sometimes within the hour.
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UK-wide
Based in Aberdeen but able to help friends and family anywhere in the country.
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Great value
At £40/hr with no travel fee, it is our most affordable way to get help.
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Honest about limits
If a job really needs hands-on work, we say so and arrange a visit instead.

Remote support is ideal when you want help quickly and the problem lives in software rather than hardware. We send a link, you give permission, and we can see your screen to guide you or fix it directly while you watch. It is the same friendly, patient service, just faster to get started and easier on your wallet.

It is worth saying clearly, because scams work the opposite way, that you are always in charge. You start the session, you watch everything we do, and we will never ask for your bank details or passwords. If you are ever unsure whether a call is genuine, hang up and phone us on the number you know.

£40/hr, UK-wide, no travel fee

Remote is our most affordable option because there is no call-out. Prefer someone on-site? On-site visits across Aberdeen are £50/hr with travel from £10.

Book now See pricing

Questions about remote support

How does remote support work?
We send you a simple link, you give permission, and we can see your screen to help. You stay in control the whole time and can end the session whenever you like. Nothing is installed permanently.
Is remote support safe?
Yes. You grant access for one session only and watch everything we do. Unlike a scam call, we never ask for bank details or passwords, and we explain each step as we go.
What can you fix remotely?
A lot. Software and update issues, email setup, printer settings, slow computers, general troubleshooting and how-to help. If it needs hands-on work we will tell you and arrange a visit.
Related services
Email Setup & Support → Virus Removal & Cyber Safety → Laptop & PC Setup →